Phone1300 864 444
The General Manager
Ballina Shire Council
PO Box 450
Ballina NSW 2478
40 Cherry Street
Ballina NSW 2478
8:15am - 4:30pm
Monday to Friday
Rates payments make up approximately 55% of Ballina Shire Council’s income each year, making them Council's primary source of ongoing income.
Rates are used to provide essential infrastructure and services and charges are shown on your Rates and Charges Notice.
If you own a home or business property you will pay rates to your local Council, unless your property is exempt from rates (for example churches, schools or hospitals). These rates are determined in accordance with the Local Government Act 1993.
Rates are calculated from property valuations supplied by the NSW Valuer General. The calculation of rates is tied to the value of your property.
The NSW Valuer General supplies the land values used by Ballina Shire Council to levy ordinary rates and revalues properties every three years. The Valuer General is independent of Council. As Ballina Shire Council’s overall rates income is limited by rate pegging, an increase or decrease in your land value doesn’t necessarily mean a corresponding increase or decrease in your rates.
If you disagree with the Land Value used, you should contact the Valuer General for a review:
Each year the NSW State Government through the Independent Pricing and Regulatory Tribunal (IPART) approves a maximum percentage increase in the total income a council can receive from rates, thereby limiting the amount of income a council can raise via general rates.
All rateable land within the Shire is categorised as either Residential, Business, Farmland or Mining. You must advise Council within 30 days of a change in rating categorisation. You can also apply for a review of your rate categorisation.
Council uses the method of ad valorem and base amounts. Under this method, Council must impose a rate per dollar (ad valorem) of land value, with a base amount.
The goods and services tax is exempt from Council rates.
If you hold a pensioner concession card or veterans affairs gold card (stamped with Total and Permanent Incapacitation (TPI) or Extreme Disablement Adjustment (EDA), and own and reside in the rated property, then you may be eligible for a rebate on your general rates, as well as your water, sewerage and domestic waste management charges.
Pension Concessions are applied to rates and charges on eligible properties. This concession may be automatically applied and will be reflected on your notice.
The full pensioner rebate for 2021/22 (100% eligibility per annum) is $425 for residential properties and $250 for rural properties with no water or wastewater.
To be eligible for the rebate:
Rates can be paid in full on an annual basis or by quarterly instalments. If you are paying in full, your rates are due on or before 31 August each financial year.
The due dates for quarterly instalments are:
Daily interest charges accrue on all overdue rates and charges at 6.0% pa.
Overpayment of rates can only be refunded if your account is in credit. You will need to supply sufficient evidence of the payment and complete the:
An administration refund fee of $25 is also applicable as per Council’s fees and charges.
Council accepts periodical payments (weekly, fortnightly or monthly) rather than quarterly payments. If you are suffering severe financial difficulties you may apply for financial assistance under the Financial Assistance (Hardship) Rates and Charges Policy (0.1mb pdf):
You can pay your rates through direct debit. To ensure your payment is processed in time please return the Direct Debit Request form 14 days before your due date:
To cancel or amend your direct debit, you need to notify Council 4 days prior to your next direct debit due date, via email or phone the Rates team on 02 6686 1299.
If funds are not available in your nominated account to pay your rates on the due date, Council will charge a $30 dishonour fee. Your direct debit will be cancelled after you dishonour for the third time.
Council will also cancel your direct debit when we receive a request for a section 603 from your solicitor or conveyancer. The cancellation helps the solicitor/conveyancer determine your settlement figure upon sale of your property.
Online visit our Community Portal (credit card only)
Phone 1300 276 468 (credit card only)
Direct Debit download the Direct Debit Request Application Form - Rates (0.09mb pdf) (savings or cheque accounts only)
BPAY® biller code is 20404, Customer reference number is your 6 digit rates assessment number. Contact your financial institution and register to pay your account by internet banking. Visit bpay.com.au for further information.
Australia Post take your Rates & Charges Notice to any Post Office (cash, cheque or EFTPOS only, credit card payments are not accepted)
Mail Ballina Shire Council, PO Box 450, BALLINA NSW 2478 (detach payment slip and return with cheque or money order)
In Person Ballina Shire Council Customer Service Centre, 40 Cherry Street, Ballina (cash, cheque, money order, EFTPOS, debit card or credit card)