Building + planning advice

Council provides development advice free of charge to assist town planning and building enquiries. If you would like advice on a site-specific proposal that requires a comprehensive response, you may need to lodge a Pre-DA meeting request form or submit a written enquiry. Duty officers will be able to suggest the best option for your specific proposal. 

Duty officers are available to provide general advice face-to-face or by phone:

  • Call 1300 864 444 between 8.30am and 12.00pm.
  • Visit Council's Customer Service Centre at 40 Cherry Street, Ballina between 8.30 and 12.00pm. No appointment necessary (service provided on a first in, first served basis in 15 minute intervals)

The general advice provided by the duty officer can include:

  • zoning
  • change of use of building
  • additions or renovations to your home or commercial premises
  • dwellings, dual occupancies and secondary dwellings
  • the basic planning controls and policies that affect your property
  • preparing a development application

Duty officers will try to provide information on zonings, development control plans and general development and planning requirements. However, the responsibility is on you to review the relevant planning policies and development controls. Duty officers may not always have the necessary details specific to your enquiry to provide definitive advice on some matters. Duty officers cannot guarantee that a site is suitable for a particular development or the development potential of a specific site, nor can a Duty officer provide advice regarding the merits or likelihood of approval for a particular proposal.


Written Enquiry

Enquiries submitted to Council by email will generally require a fee to be paid (see Council’s current Fees and Charges) prior to the enquiry being allocated to an officer for review and response. Written enquiries should be reserved for more complex matters or when you need a formal written response. Email council@ballina.nsw.gov.au and request a formal response to your enquiry.

Your enquiry must be clear and concise so Council can provide a response that will address all of your matters. A formal response will generally be provided within 15 working days. However, if this timeframe is unable to be met due to the complexities of the enquiry, you will be contacted and advised of any delay.

Connect with us

Postal Address

The General Manager
Ballina Shire Council
PO Box 450
Ballina NSW 2478

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STREET ADDRESS

40 Cherry Street
Ballina NSW 2478

CUSTOMER SERVICE

Opening Hours

8:15am - 4:30pm

Monday to Friday