Building + planning advice

Council provides development advice free of charge to assist town planning and building enquiries. If you would like advice on a site-specific proposal that requires a comprehensive response, you may need to lodge a Pre-DA meeting request form or submit a written enquiry. Duty officers will be able to suggest the best option for your specific proposal.

With the reduction in COVID-19 restricitons, Council's Duty Planning officers are available to provide general advice face-to-face under the following arrangements:

  • 20-minute counter appointments must be booked 24 hours in advance by telephoning Council on 1300 864 444
  • Appointments are available between 8.30am – 11.30am on Wednesday and Fridays, and 1pm – 4pm on Tuesday and Thursdays 
  • Phone enquiries can be made at any time during Council's hours of operation, 8.15am – 4.30pm, Monday to Friday

The general advice provided by the duty planning officer can include:

  • zoning
  • allowable uses
  • change of use of building
  • the planning controls and policies that affect your property
  • preparing a development application

Please note that at present, the duty building officer face to face enquiry service is not offered due to ongoing COVID-19 restrictions.

Duty officers will try to provide information on zonings, development control plans and general development and planning requirements. However, the responsibility is on you to review the relevant planning policies and development controls. Duty officers may not always have the necessary details specific to your enquiry to provide definitive advice on some matters. Duty officers cannot guarantee that a site is suitable for a particular development or the development potential of a specific site, nor can a Duty officer provide advice regarding the merits or likelihood of approval for a particular proposal.


Written Enquiry

Enquiries submitted to Council by email will generally require a fee to be paid (see Council’s current Fees and Charges) prior to the enquiry being allocated to an officer for review and response. Written enquiries should be reserved for more complex matters or when you need a formal written response. Email council@ballina.nsw.gov.au and request a formal response to your enquiry.

Your enquiry must be clear and concise so Council can provide a response that will address all of your matters. A formal response will generally be provided within 15 working days. However, if this timeframe is unable to be met due to the complexities of the enquiry, you will be contacted and advised of any delay.

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Postal Address

The General Manager
Ballina Shire Council
PO Box 450
Ballina NSW 2478

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STREET ADDRESS

40 Cherry Street
Ballina NSW 2478

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Opening Hours

8:15am - 4:30pm

Monday to Friday