Phone1300 864 444
The General Manager
Ballina Shire Council
PO Box 450
Ballina NSW 2478
40 Cherry Street
Ballina NSW 2478
8:15am - 4:30pm
Monday to Friday
Our water based charges are generally calculated using a two part user pays billing structure:
Our residential customers have their water and wastewater access charges levied annually on their Rates & Charges Notice with water consumption billed quarterly.
Our non-residential customers have all their access and volumetric based charges for water, wastewater and liquid trade waste (if applicable) levied quarterly.
Every three months (90 days) we read your water meter and send you a bill for your water consumption and charges which is attached to your quarterly rates notice.
There are four billing periods for each financial year:
We calculate the service charges based on the number of days in the billing period.
Water consumption (use) charges are calculated from the date of your last meter reading to the current meter reading.
Please keep your water meter clear of any vegetation or other obstructions. This assists our readers and is also important should you or your plumber require access for any internal plumbing maintenance.
Water is charged at $2.35 per kilolitre for your first 350 kilolitres per annum. If you use more than 350 kilolitres you will be charged at a higher rate of $3.53 per kilolitre for all usage above 350kl in that financial year.
If you are connected to recycled water you are charged a flat rate of $1.88 per kilolitre.
If you receive a pensioner concession, your maximum water charges concession is now granted on your water access charge, which is listed on your annual Rates & Charges notice in July.
|Drinking Water charge up to 350kl in financial year||
$2.35 per kilolitre
|Drinking Water charge over 350kl in financial year||
$3.53 per kilolitre
|Recycled Water charge||
$1.88 per kilolitre
High consumption water bills can be for various reasons. If the cost of your bill seems too high, it is important you check the price per kilolitre that you have been charged – you may have moved into the next pricing tier since your previous bill.
If the volume of water has increased you may have a water leak. You can monitor your use by regularly reading and checking your water meter. Recording your meter readings at regular intervals will help you understand how much water you consume.
Consider installing a Smart Water Meter which attaches to your water meter and records hourly water usage data. Visit Ballina Water website for more information.
For billing purposes Council only records the kilolitre (kl) reading as shown:
1 kilolitre of water = 1,000 litres or 264 gallons
Household water consumption target = 160 litres per person per day